How to recover a Google account if lost or hacked (2023)

How to recover a Google account if lost or hacked (1)

Nowadays, we all have Google accounts jam-packed with personal data, whether our emails, contacts, appointments, or text messages. So when we lose access to our Google account, it has the potential to be an earth-shuddering disaster in the making. But there’s no need to have a nervous breakdown just yet, though. You can take various recovery steps to recover a Google account and regain control of your data to stay secure online.

Read more:10 best password manager apps for Android

QUICK ANSWER

Recovering a Google account depends on how you lost it in the first place. If you forgot your password, that's easy to fix. If you were hacked, things just got a lot more complicated, but not impossible. Everything revolves around the Google account recovery link.

JUMP TO KEY SECTIONS

  • How to recover a deleted Google account
  • How to recover a Google account if your account was hacked
  • How to recover a Google account if you forgot your password
  • How to recover a Google account if you forgot your email address
  • Tips for completing account recovery steps
  • How to contact Google to help with Google account recovery

How to recover a deleted Google account

How to recover a Google account if lost or hacked (2)

Whether or not you can recover a deleted Google account depends on how long ago it was deleted. Basically, the sooner, the better. Google doesn’t say what the cutoff point is, but some non-Google sites suggest it could be 60 to 90 days.

The first recovery step is simply to log in and see if it lets you into your account. You’ll obviously need to enter your username and password and perhaps answer a recovery question or two. You may get lucky.

How to recover a Google account if lost or hacked (3)

If the account was deleted too long ago, and you cannot log in the usual way, the Google account recovery link is what you’ll need. You’ll be asked for the account name and the last password you remember for the account. Google will then let you know if the account can be restored.

(Video) My Google account was hacked with 2-step-verification turned on & how I recovered it!

But if it’s been too long since the account was deleted, you may be totally out of luck. The only option then is to cut your losses and start a new Google account.

How to recover a Google account if your account was hacked

If your Google account was hacked, then time is of the essence. The faster you react, the better.

If someone logs into your account from an unrecognized device or unrecognized IP address, Google immediately flags it and sends you an email to let you know. If you don’t recognize the login, you need to go to the security section of your Google account and change the password immediately.

How to recover a Google account if lost or hacked (5)

But if you wait too long, and the hacker has the chance to change the password, then it’s back to the account recovery link. You’ll be asked the last password you remember and your security questions. If you have a backup email address or phone number in the account, a verification code will be sent there for you to enter. This is why it’s absolutely essential you add these details in advance to “hack-proof” your account in the future.

How to recover a Google account if lost or hacked (6)

This is, of course, assuming the hacker hasn’t managed to change your backup options and personal details yet. If they have, your chances of getting the Google account back just plummeted, and you may need to assume it’s lost. If that’s the case, revoke the account’s access to any other online services you granted it, as well as cancel your Google Pay credit card number.

How to recover a Google account if you forgot your password

How to recover a Google account if lost or hacked (7)

Edgar Cervantes / Android Authority

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This is probably one of the easiest ways to recover a Google account. It’s a simple case of clicking the Forgot password? link. However, if you have a Google Workspace account, you may have to contact your Workspace administrator, who will reset your password.

Assuming it’s a regular vanilla Google account, enter your email address on any Google login page (Gmail, YouTube, etc.) and click Next. This brings you to the password page, where you now need to click Forgot password?

If you have two-factor authentication enabled on the account, you’ll now have to enter the 2FA code or a backup code before proceeding. If you’re unable to do this, you’ve pretty much lost access to the account. There’s no way to disable two-factor authentication for security reasons. This is a good reason to keep those backup codes safe!

How to recover a Google account if lost or hacked (8)

Assuming you’re now past the two-factor authentication stage (or you didn’t need it in the first place), you’ll be asked to enter the last password you remember using with the account. If you enter a password you used with the account in the not-so-distant past, Google will send an activation code to your backup email address in the account.

Enter the activation code, type in a new password, and you’re in.

How to recover a Google account if lost or hacked (9)

Mark O'Neill / Android Authority

If you can’t remember any passwords or receive an activation code, you will have to answer your recovery questions. If you can’t answer those, your recovery chances at this point will be pretty much zero.

Also read:What should you do when your phone is lost or stolen?

How to recover a Google account if you forgot your email address

How to recover a Google account if lost or hacked (10)

Edgar Cervantes / Android Authority

(Video) how to recover Hacked google account or gmail account || 2 step verification problem Solve 2023

Setting up a Google account is so easy that we’re quite likely to have multiple accounts. So what if you want to recover one, but you don’t remember the exact username? Google makes that simple for you.

On the login page, where you would enter the account name, a link says Forgot email? Select that.

How to recover a Google account if lost or hacked (11)

You’ll then be asked to enter :

  • Your phone number or recovery email (this must match the one already registered to the Google account you’re trying to access).
  • Then the full name on your account.
  • Then the recovery code is sent to your phone number.

Assuming you’ve entered the correct information each time, Google will now provide you on the screen with a list of all the email addresses registered to you. Click on the one you want to log in with and enter your password.

How to recover a Google account if lost or hacked (12)

Tips for completing account recovery steps

Google provides an excellent advice page on tips to improve your chances of recovering your account. It boils down to being thorough with your replies to questions, providing as much information as possible, and using a familiar device or IP address.

The less “suspicious” you look in Google’s eyes, the more chance there is of getting your account back.

How to contact Google to help with Google account recovery

How to recover a Google account if lost or hacked (13)
(Video) Gmail Account Recovery Latest Update 2023 | Google Account Recovery Without Any Verification | Work.

In short, Google doesn’t provide any “real person” support for account recovery. They used to have a form you could fill in for their support team to look at, but now everything seems to be automated through the account recovery link. You may be very unhappy with that, but if you consider the sheer volume of recovery requests daily, you’ll quickly realize why Google needed to automate the process.

As we said initially, all roads lead to the account recovery page. If you go through that process and have a backup contact or recovery questions, your chances of recovery are very good.

Read more: How to configure Gmail SMTP settings

FAQs

No, Google doesn’t provide a customer support phone number for these types of problems.

Assuming you can access the account using one of the methods described above, Google has a Takeout feature where you can download your user data. If you can’t access the account, the data inside is lost.

Guides

Google

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FAQs

Can a hacked Google Account be recovered? ›

You can also recover a Google account if you forgot the password using the Account Recovery page. The Account Recovery page is also useful for recovering your account when it's been hacked.

Can I contact Google to recover account? ›

For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

How can I recover my Google Account if I don't remember anything? ›

After you select Forgot password and enter your username, we offer you recovery options in order to access your account. If you can't access these recovery options, you can click the link at the bottom of the page to verify your identity. You'll then be given a series of questions to verify that you own the account.

How can I recover my Gmail account without password and mobile number and recovery email? ›

How to Recover Gmail Password without Phone Number and Recovery Email?
  1. Go to Google Recovery Account.
  2. Enter Your Email.
  3. Select 'Try another way to sign in'
  4. Click on 'Try another way'
  5. Click on 'Try another way' Again.
  6. Wait for Next 48 Hours.
  7. Check Your Email for the Recovery Link.
Sep 28, 2022

How do I contact Google customer service? ›

What Is Google's Customer Support Number? You can give 24 hour Google customer support a call at 1-866-246-6453.

How long does it take for Google account recovery? ›

Account recovery requests can be delayed for a few hours or a number of days, depending on a variety of risk factors. For example, if you added more security to your account by setting up 2-Step Verification, your account recovery request might be delayed for longer.

How do I recover my Google account without a phone number or email? ›

How to Recover Gmail Password Without Phone Number or Recovery Email
  1. Go to the Google Account Recovery page or visit this link.
  2. Enter your Gmail ID or username.
  3. Click on Next.
  4. The next screen will show you three options 一 Enter your password, Get verification email on recovery email, and Try another way to sign in.
May 15, 2022

How do I contact Google about a problem with an account? ›

Log into your Google account, then go to support.google.com. 2. You will see a search bar into which you can type your issue above nine icons displayed in the middle of the screen.

How can I recover my Google account without email or number? ›

Part 2: How to Recover Gmail Password Without Phone Number and Recovery Email?
  1. Step 1: Go to Google Account Recovery. ...
  2. Step 2: Try another way to sign in. ...
  3. Step 3: Try another way. ...
  4. Step 4: Still Try another way. ...
  5. Step 5: Wait for the Recovery Link.

How can I recover my Google Account without password and security question? ›

First thing you need to do is visit the Google Account Recovery page. When there, enter your email address and click “Continue”. Click “I don't know” option for the password and choose the “Verify your identity” option, which is a really small link under all other available options.

How do I contact Google about my Gmail account? ›

In Gmail, click the "Support" icon, then "Send feedback to Google" to report issues.

What is the Google website for Gmail account recovery? ›

To get started, head to g.co/recover and enter your Gmail address.

Is there a free 800 number for Google? ›

The simple answer is that you can't. There are no Google Voice toll-free numbers. The service doesn't offer popular toll-free area codes including 888 or 855.

Why is Google not letting me recover my account? ›

Google will not return the account if you can't provide enough information to convince them that you are the rightful account holder. Let us know the result. The full reply from Google would be most helpful. (This is usually a machine generated message.)

How to login Gmail without verification code? ›

Turn off 2-Step Verification
  1. Open your Google Account.
  2. In the "Security" section, select 2-Step Verification. You might need to sign in.
  3. Select Turn off.
  4. A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn off.

Does Google have a customer service email? ›

In your mail addressed to support-in@google.com you must provide the name of the Google product in question, describe the issue in detail, and any supporting document including screenshots that would assist with the resolution of your concern.

Can you recover a hacked email account? ›

Steps To Get Back Into Your Account

Use either the security software that comes with your computer, phone, or tablet or download software from a reputable, well-known security company. Then, run it to scan your device for malware. If the scan identifies suspicious software, delete it, and restart your device.

What happens when someone logs into your Google Account? ›

What happens next. When you tell us the activity wasn't you, your account will be signed out on all other devices. If anyone tries to sign in on a device you haven't used before, there will be an extra step to confirm your identity. This step is designed to let you in easily but stop others.

What are the signs that your Gmail is hacked? ›

Your Gmail activity might be suspicious if:
  • You no longer receive emails.
  • Your friends say they got spam or unusual emails from you.
  • Your username has been changed.
  • Your emails were deleted from your inbox and aren't found in "Trash". ...
  • You find "Sent Emails" that you didn't write.

Can you tell if someone logs into your Google Account? ›

You can see computers, phones, and other devices where you are or were signed in to your Google Account recently. You can check google.com/devices to make sure no one else has signed in to your account.

Who do I contact if I have been hacked? ›

Every complaint and report matters when trying to stop hackers. Report the issue to the FBI via their Internet Crime Complaint Center. And lastly, contact your State Attorney General's Office.

What are 4 things to do when you get hacked? ›

If you do still have access to your account, make these changes right away:
  • Get a new username and password. Choose a strong password. ...
  • Change your security questions. The hacker may have gotten access to your account by guessing the answers to security questions. ...
  • Turn on two-step verification.
Aug 15, 2022

Can a virus steal my Google Account? ›

The Gooligan malware primarily spreads via apps from third-party app stores and malicious phishing links. Once your phone gets infected, it downloads a rootkit to steal authentication tokens. It will then use them to breach data from Gmail, Google Play, Google Docs, Google Photos, Google Drive, G Suite and other apps.

Can someone use my email address without me knowing it? ›

Note: There is no way to prevent other people from using your email address. There are no services that can completely prevent spammers from using your email address since they are using a different mail server. Intermedia has no control over it.

What happens when someone uses your Gmail account? ›

If someone can access your Gmail account, they can change your password and lock you out. You can prevent this by using “two-step verification”. With Gmail, this usually means Google will text a code to your mobile phone. This is fine until you don't have a signal or lose your phone.

What are the first signs of being hacked? ›

Some of the warning signs that you've been hacked include:

You receive emails or text messages about login attempts, password resets, or two-factor authentication (2FA) codes that you didn't request. You see logins from devices and locations you don't recognize in your account activity or sign-in logs.

Can someone hack your Gmail with just your email address? ›

Can someone hack your email with just your email address? If a hacker knows your email address, they can use a variety of email hacking techniques to crack it. They can send you phishing emails or try to crack your password.

Can someone hack my email without my password? ›

If a hacker wanted to try breaking into one of your online accounts, knowing your email address is a solid first step. Obviously, they can't log in without your password, but by knowing your email address, they could target you with phishing emails – malicious attachments that install malware on your machine.

Can you see who tried to log into your Gmail? ›

You can see your sign-in history, including the dates and times that your Gmail account was used. You can also see the IP addresses which were used to access your account.

Can you tell if someone has access to your phone? ›

Pick Digital Wellbeing & parental controls from Android Settings or Screen Time from iOS Settings. There, you can dig in to see which apps have been in use over the past 24 hours or the past few days—if there are apps you don't remember using, it might be a sign that someone else has been on your phone.

Can Google accounts be tracked? ›

For the most part, Google tracks you based on your account, not your device — so if you disable Google tracking using the Web & App Activity or Location History settings, you're turning off tracking on every device that uses that specific Google Account.

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